The Mazira Memorial Hospital

Our esteemed patient,

Beside General consultations,we also offer several speciality care services. To schedule a specialist appointment, please call the hospital line during the normal business hours.

To help us prepare for you and attend to you faster, our new patients can get a head start on their first visit by sending their details (Patient full Name, Age, Gender, Date of Birth, Contact number) to 0795620837
Existing patients can go ahead and make an appointment by calling the office indicating the name/ ID number or registration number.Cancellations and rescheduling should be done latest one hour prior to your appointment time.

Patients with membership cards, or those with The Mazira Foundation charitable care & financial assistance cards are advised to indicate their card number while making the appointment.

Be advised that it is very important to our practice to keep your records up to date.We may ask you to periodically update your registration form to capture any changes.

Please familiarize yourself with your right as a patient as well as the Center’s expectations from it’s patients. Confirm that our practice accepts your insurance cover and request for policies on referrals,prescription fill ups,appointment scheduling,late arrival and cancellation to avoid inconveniences.

We encourage you to bring with you the following on your first visit:
National ID
Insurance card(s)
Complete list and dosage of medications you are currently taking, including any over-the-counter medications, vitamins or supplements
Complete list of other physicians you see, their contact information, and why you see them
Results from your last mammogram, colonoscopy, lab work, X-rays, cardiac studies or any other tests performed prior to this visit ( if available).

If you must bring an underage child or children with you,please make sure that you keep them under your supervision during your entire visit and have someone to take care of them when called in to the Doctor’s office,Children are not allowed to accompany patients in the examination room and they cannot be left alone in the waiting area. Plan on spending 1 to 2 hours on your first visit.

Please note that it is our policy not to accept cheques, payment is strictly cash or through the till number provided.

Incase of any difficulties,do not hesitate to get in touch with our front office desk or send us an email,our personnel will respond as expeditiously as possible.On behalf of all of us,thank you for choosing our practice, we look forward to a long and pleasant association.

Be Healthy!

You have a Right to:

• Receive quality health care available at MMH.
• Be treated with dignity ,respect and consideration.
• Ask questions and receive information from the physicians concerning your diagnosis, treatment and prognosis
• Receive your bill and an explanation of the fee for any service provided regardless of the source of payment
• Provide the hospital with a copy of your ‘advance directive’ and timely revision of the same
• Appoint a substitute decision maker according to the law in Kenya. Making sure that person knows and understands your wishes.
• Know the risks and benefits of investigations and your treatment
• Refuse treatment and or leave the hospital against the doctors advice. We will advise you on the consequences
• As much privacy as we can provide.

You are Responsible for:

• Abiding by all hospital rules and safety regulations
• Giving your consent to treatment
• Cooperating with staff during investigations and treatment
• Notifying the health care team of any changes in your health
• Any medical consequences of refusing or not following prescribed treatment
• Timely providing the hospital with a copy of your ‘advance directive’ and revision of the same. , appoint a substitute decision maker according to the law in Kenya and making sure that person understands your decision
• Paying all dues according to hospital policy
• Not smoking or drinking in the premise
• Exercising care and precaution in using hospital facilities and equipment
• Safeguarding any personal valuables you choose to bring with you.

Treating all staff and other patience with dignity,respect and consideration

Respecting the rights,privacy and confidentiality of other patients,visitors and staff

Help us serve you better by evaluating the care provided through patient questionnaires.